Last updated: 28th July 2026

Website Terms and Conditions, Including Disclaimer

Last updated: 28 July 2026

1. About These Terms

1.1 These Website Terms and Conditions, including the disclaimer provisions contained within them, govern your access to and use of The Parenting Company™ website, together with any associated webpages, online platforms, booking systems and services operated by us.

1.2 The website and services are operated by Lisa Kirsten Helen Jolly, a sole trader trading as The Parenting Company™, ABN 90 616 895 220 (“The Parenting Company”, “we”, “us” or “our”).

1.3 These Terms apply when you:

(a) access or use our website;

(b) create an account;

(d) purchase a digital or physical product;

(e) enrol in a course, programme, workshop or event;

(f) book a coaching, mentoring, educational or support session;

(g) receive educational content from us through email, social media or another associated platform; or

(h) otherwise engage with our content or services.

1.4 By completing a purchase, making a booking, creating an account, selecting a checkbox accepting these Terms or continuing to use our website after being given reasonable notice of these Terms, you agree to be legally bound by them.

1.5 If you make a purchase or booking on behalf of another person, family, business or organisation, you confirm that you have authority to accept these Terms on their behalf.

1.6 These Terms must be read together with:

(a) our Privacy Policy;

(b) the relevant product, programme or service description;

(d) any additional conditions clearly disclosed before purchase.

1.7 If there is an inconsistency, mandatory law will apply first, followed by any specific written agreement for the relevant product or service, then these Terms.

1.8 Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded.

2. Eligibility

2.1 You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our products or services.

2.2 Our services are provided to parents, prospective parents, caregivers and other adults. They are not provided directly to children unless we expressly agree otherwise in writing and appropriate consent arrangements are in place.

2.3 You must provide accurate, current and complete information when creating an account, making a booking or completing a purchase.

3. Our Products and Services

3.1 The Parenting Company may provide:

(a) parenting education and informational content;

(b) digital guides, ebooks, workbooks, videos and audio resources;

(d) group programmes, workshops, seminars and events;

(e) private coaching, mentoring and parenting support sessions;

(f) books and other physical products; and

(g) other related educational resources or services described on our website.

3.2 The inclusions, format, delivery method, access period, price and any specific conditions for a product or service will be stated on the relevant sales page, checkout page, booking page or written confirmation.

3.3 We may make reasonable changes to educational content to:

(a) correct errors;

(b) reflect updated information or evidence;

(d) address safety or legal requirements; or

(e) maintain the quality of a product or service.

3.4 We will not materially reduce the central content or value of a purchased product without providing an appropriate remedy where required by law.

3.5 Any dates, delivery times or programme schedules are estimates unless expressly confirmed as fixed.

4. Educational and Non-Clinical Nature of Services

4.1 Our content and services are provided for parenting education, general information, coaching, reflection, personal development and non-clinical support.

4.2 Our content may address matters including:

(a) parenting and family relationships;

(b) preparation for parenthood;

(d) emotional safety;

(e) attachment and responsive caregiving;

(f) nervous-system responses;

(g) emotional regulation and co-regulation;

(h) communication between parents and caregivers;

(i) sleep, settling and infant behaviour;

(j) family patterns and relationship dynamics; and

(k) the emotional environment within a family.

4.3 Although Lisa Kirsten Helen Jolly holds professional qualifications and experience in nursing, midwifery and maternal and child health, services provided through The Parenting Company are offered in a non-clinical capacity unless a separate written agreement expressly states otherwise.

4.4 References to Lisa’s education, qualifications, professional registration or previous clinical experience provide factual information about her background. They do not change the non-clinical nature of the services offered through The Parenting Company.

4.5 Our products and services do not constitute:

(a) medical care or medical advice;

(b) nursing or midwifery care;

(d) psychological or psychiatric assessment, diagnosis or treatment;

(e) counselling or psychotherapy;

(f) assessment or diagnosis of a physical, developmental, behavioural, psychological or neurological condition;

(g) relationship or family therapy;

(h) legal advice;

(i) crisis intervention;

(j) child protection services; or

(k) any other regulated clinical or professional service.

4.6 Purchasing or participating in our services does not create a:

(a) doctor-patient relationship;

(b) nurse-patient relationship;

(d) psychologist-client relationship;

(e) therapist-client relationship;

(f) counsellor-client relationship; or

(g) other healthcare practitioner-patient relationship.

4.7 Unless expressly agreed under a separate written clinical arrangement, we do not undertake a clinical assessment of you, your child, your partner or another family member.

4.8 Information provided through our website, products or services is general in nature. It cannot take account of every person’s:

(a) physical or mental health;

(b) medical history;

(d) family circumstances;

(e) cultural context;

(f) relationship dynamics;

(g) financial circumstances;

(h) personal values;

(i) support network; or

(j) child’s individual medical, developmental and emotional needs.

4.9 Information that is appropriate for one person or family may not be appropriate for another.

4.10 Our content and services are not a substitute for individual advice, assessment, diagnosis or treatment from an appropriately qualified professional who understands your complete circumstances.

4.11 You must not disregard, avoid, delay or discontinue medical, psychological, developmental, legal or other professional advice because of information provided by us.

4.12 You must not change medication, feeding arrangements, treatment, clinical care or another professionally recommended plan solely because of information provided through our website, products or services.

4.13 Where information provided by The Parenting Company differs from advice given by a qualified professional who has assessed you or your child, you should discuss the difference directly with that professional.

4.14 You should seek appropriate individual professional advice if you have concerns about:

(a) your physical or mental health;

(b) pregnancy, birth or postnatal recovery;

(d) feeding, breathing, sleep, responsiveness or physical wellbeing;

(e) developmental delay or neurodevelopmental concerns;

(f) psychological distress, trauma or mental illness;

(g) family violence, coercive control or personal safety;

(h) a child’s safety or welfare; or

(i) any other matter requiring individual assessment.

Accuracy, evidence and currency of information

4.15 We take reasonable care when preparing and reviewing our educational content.

4.16 Parenting, developmental, psychological and health information may change as new research, professional guidance and legal requirements emerge.

4.17 Unless expressly stated, we do not represent that every item of content:

(a) is comprehensive;

(b) includes every relevant qualification or exception;

(d) reflects every professional perspective;

(e) applies universally; or

(f) is appropriate for your particular circumstances.

4.18 Our content may include accessible summaries or interpretations of research, professional guidance and complex developmental or health information. These summaries may not reproduce every limitation, methodological issue, qualification or competing professional view.

4.19 Where evidence is developing, limited or disputed, we aim to communicate that uncertainty appropriately. You should consult the original research or an appropriately qualified professional before relying on general information for a significant health, developmental or family decision.

4.20 You should consider the publication date of any article, video, digital product or other resource when deciding whether the information remains current.

4.21 We may correct, update, remove or replace general content where reasonably necessary. We are not required to provide individual notice each time free website or social media content is updated.

4.22 Nothing in this section limits our responsibility to provide paid services with due care and skill or comply with any non-excludable consumer guarantee

5. Emergencies and Safety Concerns

5.1 The Parenting Company is not an emergency, crisis, family violence or child protection response service.

5.2 Do not rely on email, social media, website forms, course platforms or scheduled sessions for urgent assistance.

5.3 If you believe that you, a child or another person:

(a) is in immediate danger;

(b) requires urgent medical assistance;

(d) may be at risk of self-harm or suicide; or

(e) may present a serious risk of harm to another person,

you must contact the emergency services, crisis service, child protection authority or appropriately qualified professional in your location immediately.

5.4 We do not monitor communications continuously and cannot guarantee that an email, direct message, website form or other communication will be seen within a particular period.

6. Your Responsibilities

6.1 You acknowledge that you remain responsible for:

(a) your parenting and family decisions;

(b) supervising and protecting any child in your care;

(d) seeking appropriate professional support where required;

(e) participating honestly and respectfully;

(f) implementing or choosing not to implement any information discussed; and

(g) decisions made outside the reasonable scope of our services.

6.2 You agree to inform us of any information that is materially relevant to the safe and appropriate delivery of a service.

6.3 You must not misrepresent your identity, circumstances, qualifications or authority to act for another person.

6.4 Where you provide information about another person, including a child, partner or family member, you must only provide information that is reasonably necessary and that you are lawfully entitled to disclose.

6.5 You remain responsible for your internet connection, suitable technology and a reasonably private environment for online sessions.

6.6 We may provide educational information, reflections and possible approaches for you to consider. We do not make final parenting, medical, relationship or family decisions on your behalf.

6.7 Your responsibility for your decisions does not remove any responsibility that The Parenting Company has under applicable law.

7. Bookings and Private Sessions

7.1 A booking is not confirmed until:

(a) we issue a booking confirmation; and

(b) any required payment has been received or an approved payment arrangement has been established.

7.2 Sessions may be delivered through Zoom or another third-party video, telephone or meeting platform identified at the time of booking.

7.3 You are responsible for attending at the confirmed date and time, taking account of your local time zone.

7.4 If you arrive late, the session may still finish at the originally scheduled time. We will not shorten a session because of a delay caused by us.

Rescheduling and cancellation by you

7.5 Unless a different policy is clearly disclosed before booking, you may request to reschedule a private session by providing at least 24 hours’ written notice.

7.6 Rescheduling is subject to availability. Repeated rescheduling may be treated as a cancellation where this is reasonable in the circumstances.

7.7 If you cancel with at least 24 hours’ notice, we may offer:

(a) a rescheduled appointment;

(b) a credit to use within a stated period; or

7.8 If you cancel with less than 24 hours’ notice or fail to attend, we may charge or retain a cancellation fee of up to the session price.

7.9 Any cancellation fee will be limited to an amount reasonably reflecting our actual or reasonably anticipated loss, including:

(a) the professional time reserved for you;

(b) reasonable administrative costs;

(d) whether the appointment could reasonably be rebooked.

7.10 If the appointment is rebooked by another client, we will take this into account when determining any cancellation fee.

7.11 We may waive or reduce a cancellation fee where exceptional circumstances make this appropriate.

Cancellation by us

7.12 If we need to cancel or materially reschedule a session, we will offer you a reasonable alternative date.

7.13 If a suitable alternative cannot be agreed, we will refund the amount paid for the undelivered session.

7.14 We are not responsible for incidental expenses incurred by you in connection with an online session, except where liability cannot lawfully be excluded.

8. Digital Products, Courses and Online Access

8.1 Digital products may include ebooks, PDFs, workbooks, templates, videos, audio files, recorded courses and online educational materials.

8.2 Subject to payment and these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the digital product for your own private, non-commercial purposes.

8.3 Your access period will be stated on the relevant sales page or order confirmation. Access is not indefinite unless we expressly describe it as such.

8.4 You are responsible for downloading and securely storing downloadable materials within the stated access period.

8.5 You must keep account and login information secure. You must notify us promptly if you believe your account has been accessed without authorisation.

8.6 You must not share an account, password, course login or paid digital product with another person.

8.7 We may perform maintenance, security updates or platform changes that temporarily affect access. We will take reasonable steps to minimise disruption.

8.8 If we permanently discontinue a platform or digital product during a promised access period, we will, where reasonably practicable:

(a) provide reasonable notice;

(b) provide an alternative method of access;

(d) provide another remedy required by applicable consumer law.

8.9 You must notify us within a reasonable time if you experience a technical problem.

8.10 We must be given a reasonable opportunity to investigate and remedy a problem before a refund is requested, unless the problem constitutes a major failure or applicable law provides otherwise.

9. Group Programmes, Workshops and Events

9.1 You agree to behave respectfully towards us, our contractors, speakers and other participants.

9.2 You must not engage in harassment, intimidation, discrimination, threatening conduct, deliberate disruption or conduct that creates an unreasonable safety risk.

9.3 Personal experiences shared by other participants must be treated respectfully and must not be recorded, published or disclosed without their permission.

9.4 Although we require participants to respect confidentiality, we cannot guarantee that another participant will comply. You should use your judgement when deciding what to disclose in a group setting.

9.5 We may remove a participant from a programme, workshop, community or event where reasonably necessary because of:

(a) serious or repeated misconduct;

(b) non-payment;

(d) harassment or threatening behaviour;

(e) deliberate disruption; or

(f) a risk to the safety or wellbeing of others.

9.6 Where reasonable, we will provide notice and an opportunity to correct the conduct before terminating access.

9.7 Any refund following removal will be determined according to:

(a) the services already provided;

(b) the reason for removal;

(d) applicable consumer law.

10. Physical Products

10.1 If we sell physical products, estimated shipping and delivery times will be displayed or provided during purchase.

10.2 You are responsible for providing an accurate and complete delivery address.

10.3 We remain responsible for arranging delivery until the product is delivered to you or a person authorised by you, subject to applicable law.

10.4 You must notify us promptly if a product is missing, damaged or incorrect.

10.5 Change-of-mind returns for physical products are only available where expressly stated in the applicable returns policy.

10.6 Your statutory rights concerning faulty, damaged, unsafe, misdescribed or undelivered products are not affected.

10.7 International customers may be responsible for customs duties, import taxes or local charges where these are not collected by us at checkout.

11. Prices and Payments

11.1 Prices are stated in Australian dollars unless another currency is expressly displayed.

11.2 Prices include GST where GST is applicable and unless otherwise stated.

11.3 Any mandatory fee will be disclosed before you complete your purchase.

11.4 Your bank, card issuer or payment provider may apply currency conversion, international transaction or other charges. These charges are determined by the relevant provider and are not controlled by us.

11.5 Payments may be processed by a third-party payment provider. Your use of that payment service may also be subject to the provider’s terms and privacy practices.

11.6 You authorise us and our payment provider to charge the payment method you select for all amounts clearly disclosed at checkout.

11.7 You must not use a payment method without the permission of the account holder.

Payment plans

11.8 Where a payment plan is offered as a method of paying a fixed purchase price, the payment plan does not convert the purchase into a cancellable monthly subscription.

11.9 The total purchase price remains payable unless you have a legal or contractual right to cancel.

11.10 If an instalment fails, we may:

(a) notify you and request payment;

(b) attempt to process the payment again where authorised;

(d) recover reasonable costs directly associated with the failed payment or lawful debt recovery.

11.11 We will not impose disproportionate default fees or recovery charges.

Subscriptions

11.12 Where we offer a recurring subscription, the price, billing frequency, minimum term and cancellation process will be disclosed before purchase.

11.13 By subscribing, you authorise recurring charges until the subscription is cancelled.

11.14 You may cancel future renewal payments using the method disclosed at purchase or by contacting us.

11.15 Cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise.

12. Australian Consumer Law and Refunds

12.1 Our products and services come with statutory guarantees that cannot be excluded under the Australian Consumer Law.

12.2 Depending on the circumstances, these guarantees may require products to:

(a) be of acceptable quality;

(b) be fit for a disclosed purpose;

(d) be supplied within the agreed or a reasonable time.

12.3 Services must be:

(a) provided with due care and skill;

(b) reasonably fit for a purpose that you made known to us and that we agreed to address; and

12.4 If a product or service has a major failure, you may be entitled to reject or cancel it and obtain an applicable refund, replacement or compensation.

12.5 If a failure is minor and can be remedied, we may be entitled to provide an appropriate remedy within a reasonable time.

12.6 You may also be entitled to compensation for reasonably foreseeable loss caused by a failure to comply with an applicable consumer guarantee.

12.7 We are not ordinarily required to provide a refund merely because you:

(a) changed your mind;

(b) no longer wish to participate;

(d) failed to attend a booked service;

(e) found an alternative product or service; or

(f) did not achieve a particular personal outcome,

provided the product or service complies with applicable law and these Terms.

12.8 Any statement that a sale is final or that a product is non-refundable is subject to all rights and remedies available under applicable consumer law.

12.9 To request a remedy, contact us at [email protected] and provide:

(a) your name;

(b) your order or booking details;

(d) the remedy you are requesting.

13. International Customers

13.1 Our business is established in Victoria, Australia.

13.2 The availability of our website in another country does not mean that we represent that every product or service is suitable or legally available in every jurisdiction.

13.3 You are responsible for complying with laws that lawfully apply to your access and use of our products or services.

13.4 Nothing in these Terms excludes or restricts any mandatory consumer right or remedy that applies in the country or region where you ordinarily reside.

European Union, European Economic Area and United Kingdom

13.5 If you are a consumer ordinarily residing in the European Union, European Economic Area or United Kingdom, you may have a statutory right to withdraw from certain online or distance contracts within 14 days without giving a reason.

13.6 The withdrawal period for a service generally begins when the contract is entered into.

13.7 The withdrawal period for qualifying physical goods generally begins when the goods are received.

13.8 To exercise a withdrawal right, you must send us a clear statement of your decision to withdraw.

13.9 You may email [email protected] and include:

(a) your name;

(b) your purchase details;

(d) a clear statement that you wish to withdraw from the contract.

13.10 Where you ask us to begin providing a service during the statutory withdrawal period:

(a) we may ask you to make an express request for early performance;

(b) if you later withdraw after the service has begun, you may be required to pay a proportionate amount for services already supplied; and

(c) where the service has been fully performed after your express request and acknowledgement, your withdrawal right may be lost to the extent permitted by law.

13.11 For digital content supplied immediately and not provided on a physical medium:

(a) we will request your express consent to immediate supply where required;

(b) we will ask you to acknowledge that beginning supply may result in the loss of your statutory withdrawal right; and

(c) we will not rely solely on a general acceptance of these Terms where applicable law requires separate affirmative consent.

13.12 If you do not provide the required consent and acknowledgement, delivery of digital content may be delayed until the statutory withdrawal period has expired.

13.13 Nothing in this section limits your rights where digital content, goods or services are faulty, misdescribed, unavailable or otherwise fail to comply with mandatory consumer law.

Other countries

13.14 Customers in New Zealand and other jurisdictions retain any non-excludable rights under their applicable local consumer protection legislation.

13.15 Where local law provides greater mandatory protection than these Terms, the local mandatory protection will apply to the extent of the inconsistency.

14. No Guarantee of Particular Outcomes

14.1 Parenting, child development, family relationships, personal insight and emotional wellbeing are affected by many individual, relational, developmental, environmental, biological and social factors.

14.2 We do not guarantee:

(a) a particular parenting outcome;

(b) changes in a child’s behaviour, development, feeding, sleep or wellbeing;

(d) improvement or repair in a relationship;

(e) prevention or resolution of a health, psychological or developmental condition;

(f) prevention of family conflict, separation or distress;

(g) financial or professional results;

(h) that a particular strategy will be suitable for every family; or

(i) that you will experience the same outcome as another customer or participant.

14.3 Any discussion of possible outcomes describes what may occur in particular circumstances. It is not a promise or guarantee of an individual result.

Testimonials, stories and examples

14.4 Testimonials, client comments, personal stories, examples and case studies represent the experiences or views of the individuals concerned.

14.5 Testimonials, stories and examples do not:

(a) guarantee that another person will experience the same outcome;

(b) establish a typical or universal result;

(d) amount to medical, psychological or therapeutic advice; or

(e) replace an individual assessment.

14.6 Unless expressly stated otherwise, testimonials relate to a person’s experience of our non-clinical educational, coaching, mentoring or support services.

14.7 We do not present testimonials about clinical treatment outcomes as evidence supporting our non-clinical services.

14.8 Some examples may be altered, combined or anonymised to protect privacy. Where this occurs, we will not intentionally misrepresent the central educational point.

14.9 Nothing in this section limits our obligation to provide services with due care and skill or any other non-excludable consumer guarantee.

15. Intellectual Property

15.1 Unless otherwise stated, all intellectual property rights in our website, brand and materials are owned by or licensed to Lisa Kirsten Helen Jolly trading as The Parenting Company™.

15.2 Protected materials may include:

(a) written website content;

(b) books, ebooks, PDFs and workbooks;

(d) course structures and educational materials;

(e) graphics, photographs and illustrations;

(f) trademarks, logos and branding;

(g) questionnaires and session resources; and

(h) downloadable or recorded content.

15.3 You may access and use purchased materials only for your own personal, non-commercial use.

15.4 Unless we provide written permission or a separate commercial licence, you must not:

(a) reproduce, copy, republish or distribute our materials;

(b) sell, sublicense, rent or commercially exploit them;

(d) modify the materials and present them as your own;

(e) use them to provide coaching, teaching, clinical or professional services;

(f) upload substantial parts of them to an artificial intelligence training system, shared database or public content repository;

(g) remove copyright, trademark or ownership notices; or

(h) record, transcribe or redistribute a private or group session.

15.5 Nothing in these Terms restricts a use expressly permitted under the Copyright Act 1968 (Cth) or another applicable law.

15.6 You retain ownership of original materials you provide to us.

15.7 You grant us a limited licence to use those materials only as reasonably necessary to:

(a) deliver the requested product or service;

(b) maintain appropriate business and professional records;

(d) comply with law.

16. Website Accounts and Acceptable Use

16.1 You must use our website and platforms lawfully and respectfully.

16.2 You must not:

(a) attempt to gain unauthorised access to an account, system or data;

(b) introduce malware, harmful code or automated attacks;

(d) interfere with website operation or security;

(e) impersonate another person;

(f) use our website for unlawful, misleading or fraudulent purposes;

(g) infringe another person’s intellectual property, privacy or other rights;

(h) post or transmit threatening, abusive or discriminatory material; or

(i) circumvent access, payment or security controls.

16.3 We may suspend access where reasonably necessary to investigate suspected fraud, security threats, unlawful activity or serious breaches of these Terms.

17. Privacy, Confidentiality and Recordings

17.1 We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

17.2 Information shared in private sessions will be treated as confidential, subject to the limitations in this section.

17.3 We may use or disclose information where:

(a) you consent;

(b) disclosure is required or authorised by law;

(d) it is reasonably necessary to address a child safety concern or comply with a reporting obligation;

(e) disclosure is required to obtain confidential legal, accounting, insurance or professional advice; or

(f) disclosure is reasonably necessary to protect our lawful rights or respond to legal proceedings.

17.4 We will limit any disclosure to what is reasonably necessary in the circumstances.

17.5 Online communications and video platforms carry inherent security risks. We will take reasonable steps to protect information, but cannot guarantee that electronic communication will be completely secure.

17.6 We will not record a private session without obtaining appropriate consent.

17.7 You must not record a private session, group session, workshop or event without:

(a) our prior written consent; and

(b) where relevant, the consent of other participants.

18. Third-Party Information, Platforms and Links

18.1 We may use third-party platforms for:

(a) payments;

(b) bookings;

(d) website hosting;

(e) video calls;

(f) digital product access; and

(g) other operational functions.

18.2 Your use of a third-party platform may be subject to that provider’s own terms, privacy policy and technical requirements.

18.3 Our website and content may refer or link to third-party:

(a) websites;

(b) books or publications;

(d) practitioners or organisations;

(e) products;

(f) services; or

(g) other educational resources.

18.4 A reference or link does not necessarily mean that we:

(a) endorse the third party;

(b) approve all information or services offered by them;

(d) guarantee the accuracy or currency of their information; or

(e) accept responsibility for their privacy, security or business practices.

18.5 Third-party websites, platforms and resources are controlled independently of The Parenting Company and may be changed without our knowledge.

18.6 You are responsible for making your own enquiries before relying on, engaging or purchasing from a third party.

18.7 We are not responsible for the independent conduct, content or systems of a third party, except to the extent that:

(a) loss was caused or contributed to by our own failure to exercise reasonable care;

(b) we made a misleading representation about the third party; or

19. Suspension and Termination

19.1 We may suspend or terminate access to a product or service where reasonably necessary because of:

(a) non-payment;

(b) fraud or suspected fraud;

(d) a serious or repeated breach of these Terms;

(e) abusive, threatening or unsafe conduct;

(f) infringement of intellectual property or privacy rights;

(g) a material security risk; or

(h) circumstances that make continued delivery unlawful or unsafe.

19.2 Where reasonable, we will provide notice and an opportunity to remedy the breach before terminating access.

19.3 If we terminate a service for reasons unrelated to your breach, we will provide a refund or credit for any material undelivered portion, as appropriate.

19.4 If access is terminated because of your breach, any amount retained will be limited to:

(a) the value of products or services already supplied; and

(b) our reasonable loss arising from the breach,

subject to applicable law.

19.5 Termination does not affect rights or obligations that accrued before termination.

20. Events Outside Our Reasonable Control

20.1 We are not responsible for delay or failure caused by an event outside our reasonable control, including:

(a) natural disasters;

(b) serious illness;

(d) government restrictions;

(e) industrial action;

(f) civil disturbance or war;

(g) cyber incidents affecting independent providers; or

(h) failure of essential third-party infrastructure.

20.2 We will take reasonable steps to:

(a) notify affected customers;

(b) reduce disruption;

(d) provide an alternative date or delivery method; and

(e) provide a refund, credit or other remedy where required by the contract or applicable law.

20.3 This section does not excuse a failure that could reasonably have been prevented or managed by us.

21. Limitation of Liability

21.1 Nothing in these Terms excludes, restricts or modifies:

(a) the Australian Consumer Law;

(b) any applicable consumer guarantee;

(d) liability for death or personal injury where it cannot lawfully be excluded;

(e) liability arising from a failure to exercise due care and skill where it cannot lawfully be excluded or limited;

(f) liability for misleading or deceptive conduct where it cannot lawfully be excluded; or

(g) any other liability, right or remedy that cannot lawfully be excluded or limited.

21.2 To the extent permitted by law, we are not responsible for loss caused by:

(a) inaccurate, incomplete or withheld information supplied by you;

(b) your failure to seek appropriate professional or emergency assistance;

(d) use of our materials outside their stated purpose;

(e) unauthorised sharing or modification of our content;

(f) a third-party platform or service outside our reasonable control; or

(g) decisions made independently of, or contrary to, the reasonable scope of our services.

21.3 To the extent permitted by law, we are not liable for indirect, special or consequential loss that was not reasonably foreseeable at the time the relevant agreement was made.

21.4 For liabilities that may lawfully and fairly be limited, our aggregate liability in connection with a particular product or service will not exceed the amount you paid for that product or service.

21.5 The limitation in clause 21.4 does not apply to liability arising from:

(a) fraud;

(b) wilful misconduct;

(d) a serious breach of confidentiality or privacy;

(e) misleading or deceptive conduct where liability cannot be excluded; or

(f) another liability that it would be unlawful or unfair to limit.

21.6 Each party must take reasonable steps to reduce or avoid loss.

21.7 This section is not intended to avoid responsibility for our own negligence, breach of law or failure to comply with a non-excludable obligation.

22. Indemnity

22.1 To the extent permitted by law, you indemnify us against a third-party claim, liability or reasonable expense arising directly from:

(a) your unlawful use of our website or services;

(b) material supplied by you that infringes another person’s rights;

(d) your deliberate or reckless misconduct; or

(e) your material breach of these Terms.

22.2 Your responsibility under this clause is reduced to the extent that the claim or loss was caused or contributed to by us.

22.3 This indemnity does not require you to indemnify us for our:

(a) negligence;

(b) breach of law;

(d) wilful misconduct; or

(e) failure to comply with a non-excludable statutory obligation.

23. Complaints and Dispute Resolution

23.1 If you have a complaint or dispute, contact us first at [email protected] and provide reasonable details of:

(a) the issue;

(b) the relevant purchase or service; and

23.2 Both parties agree to make a genuine attempt to resolve the dispute through direct communication.

23.3 If a dispute cannot be resolved directly, the parties may agree to participate in mediation conducted online or in Victoria before commencing court proceedings.

23.4 Each party will ordinarily pay its own mediation costs and share the mediator’s fee equally, unless otherwise agreed.

23.5 Nothing in this section prevents either party from:

(a) seeking urgent interim relief;

(b) exercising a statutory consumer right;

(d) commencing proceedings where a limitation period or another urgent circumstance requires it.

24. Governing Law

24.1 These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws.

24.2 Subject to any mandatory right to bring proceedings elsewhere, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria and courts entitled to hear appeals from them.

24.3 Nothing in this section deprives an international consumer of a mandatory protection or jurisdictional right available under the law of the place where that consumer ordinarily resides.

25. Changes to These Terms

25.1 We may update these Terms to reflect changes to our:

(a) business;

(b) products or services;

(d) professional obligations; or

(e) legal requirements.

25.2 The version in effect when you purchase a one-off product or service will ordinarily govern that purchase.

25.3 We will not retrospectively impose a material adverse change on an existing purchase unless:

(a) the change is required by law;

(b) the change is reasonably necessary for safety or security;

(d) we provide a reasonable right to cancel and obtain an appropriate refund for an undelivered portion.

25.4 For ongoing services or subscriptions, we will provide reasonable notice of a material change.

25.5 Where a change materially disadvantages you, you may cancel future services without an additional cancellation penalty.

25.6 Minor administrative, formatting, correction or clarification changes may take effect when published.

26. General Provisions

26.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary.

26.2 If a provision cannot be read down, it will be severed and the remaining provisions will continue to operate.

26.3 A failure or delay in exercising a right does not waive that right.

26.4 You may not transfer your rights under these Terms without our written consent, which will not be unreasonably withheld.

26.5 We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of the business, provided that the transfer does not materially reduce your rights.

26.6 We will provide reasonable notice of a transfer where appropriate.

26.7 These Terms, together with the documents expressly incorporated into them, constitute the agreement between the parties concerning the relevant website use, product or service.

26.8 Notices and communications may be provided electronically, including by email or through the relevant account or platform.

26.9 Section headings are included for convenience and do not affect interpretation.

26.10 Clauses concerning intellectual property, confidentiality, liability, indemnity, disputes and accrued payment obligations continue after termination where necessary to give them effect.

27. Contact Details

The Parenting Company™

Operated by Lisa Kirsten Helen Jolly, sole trader

ABN: 90 616 895 220

Business address: Ocean Grove VIC 3226

Website: https://theparentingcompany.com.au

Email: [email protected]

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